support
Once the network has been installed, we will not leave the customer without support and warranty. The network is put through a series of approximately 50 seperate tests using scanners the engineers have with them. These results are then forwarded to RW Data who subsequently issue a warranty on the network. This is your security should anything go wrong.
If the network fails in any respect then Phoenix will send an engineer on site to evaluate the situation. You will not be charged for the call out, but only the time the engineer is on site to rectify the problem.
Throughout this process you will be kept informed of the
situation and we wil be happy to deal with any issues that you have.
- to become a leading installer and service supplier.
- to consistently exceed customers' expectations.
- to provide superior quality of products and services.
- to assist our clients in the implementation of appropriate technology allowing efficiency, competitiveness, productivity and stability.
From the initial contact, to the post-installation support,
Phoenix ensures the customer is kept up to date and fully informed.
Whether you choose to liaise with an individual at our headquarters or
speak to the first person that answers your phone call or email
message, our friendly and professional staff will accomodate your every
need.
Our current client list includes organisations from the NHS,
schools and colleges and, more recently, institutes of higher
education. Some customers are kind enough to provide potential clients
with references, and their contact details can be obtained from Phoenix
In 2003 we were ISO 9001:200
certifed and given the BSI kitemark. The standards required to
acheive this kitemark are high, and they have been maintained for the
last years, without fail.
IF there is anything else you need to know then please email us.